Dell/Lenovo/HP Hardware Field Service Engineer- Laptops/PCs
The Hardware Field Service Engineer will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Printer warranty repair services on Dell/Lenovo/HP (OEM) products. This is hardware warranty replacements and includes both laptops and desktops. Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops is required.
Responsibilities and Technical Skill Requirements
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Prior hands on experience replacing motherboards, hard drives, LCDs and power supplies in both laptops and desktops required
Availability and Other Requirements
Availability requirement is 8am-6pm, Monday-Friday
Work orders are assigned daily on the day they need to be completed
Valid driver’s license
Reliable transportation with valid registration and adequate insurance
Must own a basic repair tool kit including anti-static mat and wrist strap
Computer and internet to complete online training, smartphone and printer
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers
F2OnSite supports and adheres to all state laws regarding background checks
Manufacturer Warranty Certification Requirements
Manufacturer Warranty Certifications provided at no cost if the technician is not already certified
Certification training must be completed and passed (80% or better) prior to the technician being assigned work orders
The training is completed online with 24/7 access
Next Steps – Complete our Technical Assessment
To expedite the process, copy and paste this link and complete the assessment now. www.f2onsite.com/assessment
The technical assessment is not a test. It allows you to answer multiple choice questions regarding your technical experience as well as what type of position you desire. It will take you approximately 5-10 minutes to complete.
Once your assessment is received, it will be reviewed.
Candidates who meet the requirements for the position to which you applied will receive an email for a phone interview request with full details about the position including work order volume, coverage area and pay model.
F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the “Boots on the Ground” for our customers. Our tag line of “Relax, we got this!” isn’t just marketing: it’s the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.
F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies – including installations, migrations, deployments and break/fix. Learn more at F2onsite.com WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations – providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
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